Help center
How can we help?
Answers by topic, the most common questions and the ways to reach our support team.
Browse by topic
Each topic opens its questions further down this page.
- Buyers
Finding and comparing solutions
Search the catalog, filter by SAP environment and compare up to four products. - Buyers and partners
Meetings, demos and pricing
How a request is sent, what the partner sees and when your details are shared. - Partners
Listings and fees
Publish an SAP add-on, answer meeting requests and understand what you pay. - Buyers and partners
Account and data protection
Registration, password reset and how access to company data is controlled.
Frequently asked questions
Type a word to show only the questions that mention it.
Finding and comparing solutions
Choose “Register as buyer” in the header, complete the registration form with your company information and verify your email address. Your account is active as soon as the address is verified.
Yes. Select “Compare” on a product card to compare up to 4 products side by side. Sign in to save or share a comparison.
Meetings, demos and pricing
Open a product or partner page, choose “Request Meeting”, “Request Demo” or “Get Pricing” and send the form. Until the partner accepts, they see your request without your contact details. The partner has 48 hours to accept, decline or propose another time. Sending a request is free for buyers.
Meeting, demo and pricing requests all appear in the meeting queue in your Partner Workspace. Assign an available representative, accept or decline the request, or propose another time. Accepting successfully reserves the meeting fee and reveals the buyer's details. A confirmed meeting also creates an opportunity for your sales team to track.
Listings and fees
Register as a partner, confirm your email address and open Partner Workspace → My products. Add a product, enter the required details and choose Publish when it is ready. Save draft keeps it off the marketplace. A more complete listing ranks better in search.
Registration, listing and receiving requests are free, and there is no subscription. The only mandatory fee is 30 USD per confirmed meeting; sponsored listing is optional.
Partner Roster supports all major SAP environments: ECC, S/4HANA On-Premise, S/4HANA Cloud, SAP Business One, and SAP Business ByDesign. You can specify compatibility when listing your product.
Account and data protection
On the sign-in page, click "Forgot Password" and enter your registered email address. If an active account is linked to that address, a single-use reset link is sent. It expires after 30 minutes by default; the email states the applicable expiry.
All data in transit is encrypted with TLS, and access to company data is role-based. A partner sees your contact details only after accepting your meeting request. The Privacy Policy lists who receives which data and why.
Still need help?
Support answers by severity: a critical issue within 1 hour, a standard request within 1 business day.