Support
Contact support
Send a request from your account or email us. We answer within the target time of its severity.
Response targets
We answer by severity. Business hours and days exclude weekends and public holidays.
SeverityTarget
CriticalProduction is down
1 hour
HighMajor impact
4 business hours
NormalStandard request
1 business day
LowQuestion or minor issue
3 business days
Other channels
Other support channels